Most teams do not need more motion. They need to know what is actually slowing the work down.
I lead Operational Support and Efficiency at TikTok. My team uses AI to reduce manual load and shorten triage. During COVID, I co-founded Project Stable Staples: we raised over SGD 160,000, supported 600+ households, built a donation portal in under two days, and operated with zero expense ratio.
Those are different settings, but the work shares a pattern: find the constraint, remove unnecessary load, and build systems that hold up under real use.
If your team is busy but not moving, tell me the operating knot you are trying to untangle. An initial conversation starts with where work stalls and which decisions keep recurring, before deciding what to test.
Where I work
My background spans engineering management, infrastructure, DevOps, payments, compliance, and platform work across TikTok, PayPal, Singapore Power, Nugit, and earlier software engineering roles. I look across people, tools, process, and judgment rather than treating any one layer as the whole problem.
I contributed to IAmTalentedSG from 2014 to 2024, supporting youth opportunity through technology, operations, and events. I remain connected to education support through the Lai Yu Hua Bursary.
Recognition includes the President’s Volunteerism and Philanthropy Awards People of Good 2020 for Project Stable Staples, NUS Computing Outstanding Young Alumni 2022, NUS Outstanding Young Alumni 2021, and Voice of Loving Kindness from Singapore Kindness Movement.
为无为，则无不治. Good systems leave room for judgment instead of crowding it out.